I have to give it to Club 21 when it comes to customer services cos it's excellent. To make up for a wasted trip I took on Monday to pick up my membership redemption vouchers, they sent me a Super Nature (my favorite shop!) hamper of organic Duchy goodies together with my vouchers right to my office.
The customer service manager also called me personally to apologize and make the delivery arrangement the very next day. I'm impressed, considering they have a big membership base and that I'm definitely not their top spenders. Now, all is forgiven and they have redeemed themselves. That's what I call good customer service!