Thursday, February 02, 2012

Awesome Club 21

I have to give it to Club 21 when it comes to customer services cos it's excellent. To make up for a wasted trip I took on Monday to pick up my membership redemption vouchers, they sent me a Super Nature (my favorite shop!) hamper of organic Duchy goodies together with my vouchers right to my office.


The customer service manager also called me personally to apologize and make the delivery arrangement the very next day. I'm impressed, considering they have a big membership base and that I'm definitely not their top spenders. Now, all is forgiven and they have redeemed themselves. That's what I call good customer service!

10 comments:

Anonymous said...

Oh please they're nice to you cos you spent shitloads of money there and are VVIP cos you're good at shopping and throwing your money around. So much for all your non consumerism rubbish.

B said...

Contrary to what you think, I actually don't spend that much at Club 21. I'm just a regular member, not even elite member or something.

My non consumerism rubbish isn't about not spending money, it's spending wisely and responsibly just for the record.

Tiffany said...

wow!! bmuses, i am delighted!! what's inside this hamper, i saw some juices and stuff. how much is the voucher? and where is this Super Nature, organic food store?
they have a web store and they sell vitamins, looking interesting!
http://www.supernature.com.sg/food_prod.php?highlightcatid=4

what do you usually buy from them? i know Vivocity have a organic supermart near the food court, not exactly the vivocity, but lean closer to another build think called harbor front or something. will tell you the name in detail when i am there again

B said...

There're some organic sparkling juice, Duchy biscuits and jam :)

Super Nature is my favorite shop! I get organic toiletries, non toxic household items like detergents and stuff, and organic food there. You should check it out!

Anonymous said...

Like riiiight, if you don't spend enough, you wouldn't even be a member at Club 21! I notice you just like to pretend you're all down-to-earth when you love living the high life.

B said...

Hey Anon whoever, I wish what you said about the high life were true cos I would love to be living the high life but unfortunately, it's not the case. I have no idea where or how you get the idea from. Do I know you? Cos you're talking as if you know me or understand how I live etc. Or are you some stalker?

I can't help but notice you sound kinda angry. I think if I stir up so much in you, it might just be a better idea you don't read my blog cos it's perhaps better for your health?

Tiffany said...

in my work place, there is a organic cafe called Real food at central mall basement, they sell a lot of organic knick knack books and there is nothing much to eat at central mall, last time there is still kopitiam but it's closed long time ago..anyway i love the organic fried rice and salad pasta, pizza there! :)

a brand caught my eye is Who not? organic. i realize it's a malaysia store

http://www.whynotorganic.com.my/ProductDetails.asp?ProductCode=9555199005479

B said...

Ohhh REAL FOOD is one of my fave organic food haunts! It's gonna be in my Feb muse! You'll see tomorrow! I LOVE their miso soup and dry mushroom brown rice noodle! Very yummy!

Audrey said...

i wonder if they know u are a blogger hence the hamper? nowadays, blogger voice are very big online so they want to protect their interest? just a thought!

B said...

Hey Audrey, I don't think they know I'm a blogger cos they can't possibly track every single member I reckon. I really think it's just a case of good customer service. After all, Club 21 marks up their stuff so much, so they'd better give some good customer service haha!

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