Wednesday, January 12, 2011
Shitty Bank....where the Citi actually sleeps
The Citi never sleeps...or so they claim. But last night, the Citi actually slept.
I called in CitiBank aka ShittyBank last night to do a very simple balance transfer. After navigating the annoying number-picking jungle of selecting your service pressing 1, 2, 3, 4 or *0, I finally got to the phone banking operator. Then when I requested for a fund transfer, they said sorry, couldn't do cos their system is down, please call back the next day. Damn it! But okay, fine. System is fried and screwed up, nobody wants that to happen.
But when I called in this morning, and after pressing a series of 1, 1, 2, 1, 2 and *0 to get to the operator to request for my fund transfer. Guess what? The phone banking operator said she gotta get someone to call me back the next day. Why? Because she's a trainee and couldn't do it. WTF????? You put someone who can't do shit and perform simple banking processes on the phone? What's the point? And they have to call me back the next day? Hello, it's 9am in the morning and the trainee said they're all busy and I just have to wait. Not a couple of hours, not half a day, but a full working day! Shitty service!
But my little balance transfer woe is nothing compared to what HL experienced. Half a year ago, her ShittyBank credit card got hacked and there's an online fraud of $800. HL freaked out and called the Citi hotline at 830am, reporting the fraud incident, only to have the phone person told her that, AGAIN, they've got to call her back and mind you, this is a fraud case. So HL requested to have them called her before noon cos for all you know, the fraud might continue and the hacker might still be using her card. Guess what? They didn't call and HL had to call them in the late afternoon!
And once they're at her case at about 5pm, she got the most ridiculous answer. She is told: "Please download online dispute form and fax it to us". Hell, this is a fraud case and fine, even if that's what she's got to do, couldn't the very first operator she spoke to tell her that? And what if I don't have a printer and a fax machine at hand?
Then, SHE herself had to ask them to block the card cos the operator didn't even offer to block the card for her. Isn't that common sense that is someone is hacking your card, you would automatically cut the card?
And when she finally got her case through, they said the investigation will take some time and it's been half a year since and she still hasn't heard back from them!!!
Verdict? SHITTY BANK! And according to HL, AMEX is the way to go cos they've got the best service!